1. Introduction

Drogo ("we", "our", "us") operates the Drogo Driver mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, and phone number — required to create and manage your driver account.
• Location Data (GPS): Real-time GPS location — used for delivery tracking, route optimization, and providing accurate delivery status to customers. Location is collected while the app is in use and when background location tracking is enabled during active deliveries.
• Device Token: A unique device identifier — used to send you push notifications about new orders, delivery updates, and important announcements.
• Delivery Photos and Signatures: Images captured as proof of delivery — stored to resolve disputes and confirm successful deliveries.
• Driver License Information: License images uploaded for identity verification and compliance purposes.

3. How We Use Your Information

We use the information we collect to:

• Operate and maintain your driver account
• Assign and track delivery orders
• Provide real-time location updates to dispatchers and organization administrators
• Send push notifications about orders and account activity
• Calculate earnings and salary
• Verify your identity and driver credentials
• Improve our services and user experience
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect information:

• Firebase Cloud Messaging (Google): Used to deliver push notifications to your device. Subject to Google's Privacy Policy.
• Google Maps: Used for navigation and route display. Subject to Google's Privacy Policy.
• Amazon Web Services (AWS): Used for secure file storage (profile images, delivery photos). Subject to AWS Privacy Policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Account management, including account deletion, is handled exclusively by your organization administrator. To request removal of your personal data, contact your administrator or reach us at support@drogo.app. We will process data deletion requests within 30 days, except where retention is required for legal or compliance purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (TLS/SSL), secure token-based authentication, and encrypted storage for sensitive credentials.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for location tracking
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@drogo.app.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@drogo.app